wITH REGARDS TO ADULT
BREAKS, We are unable to accept bookings from All Male GROUPS or FROM Mixed Groups under 25 years of age. Family Bookings must include
a responsible adult member who is at least 25 years of age.
Keys to your caravan are not usually available until 4 pm on the day of your arrival. Check-in is at Main Reception.
On production of your subletting form, you will be given the key to the caravan and passes into the complex. If you arrive
early, you are welcome to use all the facilities on the Butlins complex until the holiday home is ready for you. In order
that the caravan can be checked and made available for the next booking, we would kindly request that you vacate the caravan
by 10 am on the day of departure.
The caravan will be cleaned at the end of your stay. However,
we would respectfully request that you leave the caravan in a reasonably clean and tidy condition. All dishes, etc, must be
washed up and put away and unused food & drink removed from the fridge/freezer and cupboards.
The
lead hirer is responsible for all members of the party and must make good any losses, breakages or damage to the caravan or
its contents during their stay. We do request a security deposit of (but not limited to) £100 which is refundable within
14 days of departure (subject to no damages, etc). This is payable at the time of paying the final balance, and we reserve
the right to deduct the cost of any loss, damage, excessive cleaning, etc, at our discretion.
If you paid the security deposit by cheque or bank transfer, we will
refund it via bank transfer. If you paid it via PayPal, it will be refunded via PayPal.
Please observe young children with crayons, etc, as drawing on the walls of the caravan will result in a specialist
clean or redecoration, which will be charged for from the security deposit. For the comfort of our quests, all
mattresses are covered with soft, noise free PVC covers. Please DO NOT remove these from the mattresses. If they are removed
and the mattresses subsequently soiled, we will charge for any replacements from the security deposit.
Towels and bed linen are not provided. We will provide pillows and duvets, but not sheets, duvet covers, pillow cases, towels
or tea towels.
Should you book your holiday 8 weeks or less before the start date, the full amount will be
due. Butlins is a family holiday park and anyone whose unreasonable conduct causes a nuisance may be asked to leave,
forfeiting the rest of their holiday.
Please note that the booking deposit is non-refundable.
We reserve the right to re-let the caravan if the final balance is not received by the due date confirmed. The price
of your holiday includes passes into the Butlins complex (with the exception of the Spring Harvest and other private events).
ARENA & wwe TICKETS ALSO NOT INCLUDED.
Details of how to collect the passes and caravan keys will be sent to
you within 10-14 days of the holiday start date.
If you should lose the key, a charge will be made to replace
the caravan lock and keys. A local locksmith will be used and a copy of their invoice sent to you for reimbursement.
Any changes to the advertised entertainment or facilities, on the resort, are beyond our control, and we cannot accept
any responsibility for this.
Should your accommodation become unavailable due to circumstances beyond
our control, and we are unable to find comparative accommodation for you, a full refund will be given.
We cannot accept liability for the loss or damage of any personal items. We recommend that you purchase some form of holiday
insurance if you require it, as there is no insurance included in the price of your holiday. Please see the link on our web site to the Essential Travel web site. UK family travel insurance is extremely competitive
with this company and we highly recommend it. Our web site
can be found at www.butlinsluxurycaravans.co.uk
SMOKING OR
PETS ARE NOT PERMITTED IN THE CARAVAN. IF THIS RULE IS NOT ADHERED TO, YOU WILL BE ASKED TO VACATE THE CARAVAN WITH NO REFUND
ON ANY UNUSED DAYS. YOU WILL ALSO FORFEIT YOUR SECURITY DEPOSIT TO PAY FOR IONISATION & SPECIALIST CLEANING.
CANCELLATION Should you need to cancel your booking, the following cancellation charges will apply,
however, we would strongly recommend that you purchase a UK Travel policy to cover you against unforeseen circumstances.
56 days or more - loss of booking deposit only 29 to 55 days - no refund unless a replacement
booking is found 28 days or less - no refund
